Return & Refund Policy

At Shankhcraft, every product is handcrafted and carefully inspected before dispatch to ensure the highest quality.

Returns

We do not accept returns for the following reasons:

* Change of mind

* Product no longer required

* Didn’t like the product

* Ordered by mistake

* Personal preference regarding color, size, or design (when the delivered product matches the order)

Eligible for Replacement

A replacement will only be provided if:

* The product is received damaged during transit.

* An incorrect product is delivered.

* The product has a genuine manufacturing defect.

Replacement Request Process

To request a replacement, please contact us within 48 hours of delivery and provide:

* A complete unboxing video recorded from the moment the sealed package is opened.

* Clear photos of the damaged or defective product.

* Photos of the outer packaging and shipping label.

Important: Claims submitted without a complete unboxing video may not be eligible for replacement.

Refund Policy

Refunds are processed only in cases where:

* A replacement is not available for an approved claim.

* Shankhcraft is unable to fulfill the approved replacement request.

Approved refunds will be processed to the original payment method within 5–7 business days.

Non-Returnable Products

Products are not eligible for return or refund if:

* They have been used, installed, or damaged after delivery.

* The request is based on personal preference or change of mind.

* The product matches the description and images shown on our website.

Contact Us

For any assistance, please contact our customer support team through the contact details available on the Shankhcraft website.